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| 6 Dec 2024 |
|
| Hobart Airport Leadership Forum | |
| 4-5 Dec 2024 |
|
| Hobart Airport Executive Event | |
| 3-5 Dec 2024 |
|
| Queensland Government Department of Primary Industries Information Technology Partners and Department of Transport and Main Roads Information Technology Branch Facilitator Development Programme | |
| 29 Nov 2024 |
|
| Queensland Government Department of Transport and Main Roads Translink Division Departmental Event | |
| 19-21 Nov 2024 |
|
| Queensland Government Department of Agriculture and Fisheries Information Technology Partners Strategic Improvement Programme | |
| 12-13 Nov 2024 |
|
| Queensland Government Department of Transport and Main Roads Translink Division Team Event | |
| 11-12 Nov 2024 |
|
| Light Rail Safety and Standards Board Business Planning Event | |
| 5-6 Nov 2024 |
|
| John Holland Group Strategy Development Event | |
| 22-24 Oct 2024 |
|
| Universal Improvement Skills Public Course in Brisbane | |
| 22-24 Oct 2024 |
|
| Epic Housing, Great Western Railway and Willmott Dixon Facilitator Development Programme | |
| 22 Oct 2024 |
|
| Queensland Government Department of Transport and Main Roads Policy, Planning and Investment Division Annual Project Planning CRM | |
| 21 Oct 2024 |
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| Queensland Government Department of Transport and Main Roads Policy, Planning and Investment Division Annual Project Planning | |
Control Your Processes
Many managers spend much of their time making sure the routine operation for which they are responsible is working correctly - or put another way, helping, tinkering, tweaking, chasing, checking or sometimes interfering with what the workers should be doing. This is hard work and not always time well spent.
One of the aims of Control Your Processes is, as the name suggests, getting routine operation to a steady state where it runs itself with minimal managerial input. The second aim of the course is, as Dr Juran would put it, to 'hold the gains'. Once a process has been improved, how can you ensure that performance is maintained at the new, improved level and things don't start to slip back to where they were?
Duration and who should attend
Duration
2 days
Who should attend?
| • | Chief Executives, Directors, senior and middle managers |
| • | Anyone responsible for routine operation |
| • | Ideally people responsible for a specific area of routine operation attend together |
This course is ideal for graduates of Universal Improvement Skills and the Strategic Improvement Programme. It is a requirement that participants must have attended one of these or the Facilitator Development Programme beforehand. It is even better if they have also attended Universal Data Skills as this is the ideal next step to emphasise the link between process control and measurement.
Style and structure of the course
This is not a course about procedure writing. It is a course about controlling routine operation, i.e. making sure your processes run smoothly and consistently. There is a 50/50 split between input and practical application.
What participants will learn
| • | Key concepts and underpinning principles |
| • | The difference between 'breakthrough' and 'control' and why this is important |
| • | Practical definitions for systems, processes, policies, procedures and performance standards that will help participants think clearly about the routine operation for which they are responsible |
| • | How to identify a system, write an aim for it, identify the processes that make up that system and be clear about the purpose of each process |
| • | How to document and error-proof a process including the use of checklists |
| • | How to set up and run a 'System of Control' - the means by which procedures are created, updated and implemented |
| • | The link between Improvement Methodology and process control |
Download
Click here for the Control Your Processes Briefing Note.