There are people who are effective in their job. They are well organised and on top of their workload. They get results from their projects. Their meetings are productive. They involve the right people. These are people who others want to work with. They get listened to because they can always see a way forward. These people were not born this way. They have learned an integrated set of practical tools and techniques that they use in both projects and their day-to-day work. Do you want to join them?
| • | All managers |
| • | Leaders of project teams |
| • | Leaders of natural work groups |
| • | People involved in projects |
| • | People who run meetings |
| • | Bright sparks who need a development opportunity |
| Organisational improvement |
| • | A brief history of improvement in organisations and six Key Concepts that underpin the thinking and approach |
| • | How to convert organisational strategy and good intentions into real change in the workplace |
| Projects |
| • | The UIMPROVE framework for setting up and running projects. This can be applied in all organisations and industries |
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Annual Project Planning - how to identify all the projects that need to be carried out over the next 12 months and how to prioritise the resulting list either individually or with a team. How to set up a Project Steering Grid to monitor and steer the projects on an ongoing basis |
| • | How to set up individual projects including writing Project Remits |
| • | Different roles in projects - Champion, Project Leader, Team Members, Key Players, Specialists |
| • | Tools and techniques for involving people in projects |
| • | How to 'kick-start' a project. This means running an initial meeting that is highly structured using tools and techniques with a wide range of involvement to get the project off to the best possible start and increase understanding, alignment and commitment from those involved |
| • | A set of project methodologies - planning, improvement, problem solving and major project - that provide step-by-step guidance from the beginning to the end of any project |
| • | How to take an individual project and break it down into its component parts, identifying actions, timescales and milestones |
| Tools and techniques |
| • | Tools for Planning and Organising - Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering and Gantt Charts - participants learn how and when to use each of these |
| • | Techniques for Productive Meetings - highly effective but straightforward structural techniques that will increase participation, variety, productivity and enjoyment of meetings |
| Processes and how to improve them |
| • | The principles of process improvement |
| • | How to use Improvement Methodology to improve a process |
| • | Analytical tools - Ishikawa Diagrams and Deployment Flowcharting |
Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical with chalk'n'talk cut to a minimum. Our consultants work in a wide variety of industries and organisations and don't spend all their time in the classroom. They will draw on their experience of applying these skills in real-life situations to illustrate the practicalities and benefits of working in this way.
Participants are asked to apply what they are learning to their own real-life scenarios including projects and meetings. This includes opportunity to pick the brains of our experienced consultants. A ratio of two consultants to a maximum of 12 participants ensures that everyone can have some 1-1 time.
Participants receive our comprehensive manual - The Complete Guide to Improvement. This contains easy to follow, step-by-step guidelines for everything covered on the course and a lot more. Participants can also access a variety of additional support materials through the website.
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In Brisbane, we start at 09.00 and finish at 16.30 each day.
In Melbourne, we start at 09.30 and finish at 17.00 each day.
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Christie Spaces, 320 Adelaide Street in the CBD - an easy 10 minute stroll from Central station.
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| Christie Spaces, 454 Collins Street, Melbourne, VIC 3000 - a CBD location that's easy to get to by train or tram.
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$1850-00 + GST
For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - $1400-00 + GST. To be considered for this discount  , all you need to do is tick the box on the booking form.
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Re-attending Universal Improvement Skills is an ideal way to sharpen up on what you have learned. Not only will you be reminded of what you already know, but people tell us they pick up new things they missed the first time around. To mark the UIC's 30th Anniversary in 2022, we introduced a 50% discount (i.e. $925 +GST) and have decided to once again extend this offer through to the end of 2025. We'll also fix you up with an update to your manual. To receive this rate, put 30A in the 'other instructions' box on the booking form.
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