Universal Improvement Skills - Australia

28-30 October 2025, Brisbane	BOOK NOW
24-26 March 2026, Melbourne	BOOK NOW

There are people who are effective in their job. They are well organised and on top of their workload. They get results from their projects. Their meetings are productive. They involve the right people. These are people who others want to work with. They get listened to because they can always see a way forward. These people were not born this way. They have learned an integrated set of practical tools and techniques that they use in both projects and their day-to-day work. Do you want to join them?

Who should attend?
•	Senior, middle and junior managers
•	Project Leaders
•	People who lead teams in the workplace
•	People who need to improve their project management skills
•	People who delegate project work to others
•	People who run and spend time in meetings
•	People who would like to be more structured in how they work
•	People who have lots of different things to juggle
•	Bright sparks who would benefit from a developmental opportunity

What you will learn
Organisational Improvement
•	A brief history of improvement in organisations and Key Concepts that underpin the thinking and approach
•	How to convert strategy and good intentions into real change in the workplace
Projects
•	The UIMPROVE framework for setting up and running projects. This can be applied in all organisations and industries
•	Annual Project Planning - How to identify all the projects that need to be carried out over the next 12 months - How to prioritise the resulting list - How to set up a Project Steering Grid to monitor and steer the projects
•	Setting up individual projects - How to write a clear and concise Project Remit - How to take into account inclusions, exclusions and interdedendencies
•	Different roles in projects: Champion, Project Leader, Project Team Member, Key Player, Specialist
•	Tools and techniques for involving people in projects
•	How to run a Project Kick-Start This is an initial event that involves a wide range of people to increase understanding, alignment and commitment from those involved, and get the project off to the best possible start
•	A set of project methodologies that provide step-by-step guidance from the beginning to the end of any project: Planning, Improvement, Problem Solving, Major Project
•	How to take an individual project and break it down into its component parts, identifying actions, timescales and milestones
Tools and techniques
•	Tools for Planning and Organising Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering - participants learn how and when to use each of these
•	Techniques for Productive Meetings Straightforward but highly effective structural techniques that will increase participation, variety, productivity and enjoyment of meetings
Processes and how to improve them
•	The principles of process improvement
•	How to use Improvement Methodology to improve a process
•	Analytical tools - Ishikawa Diagrams and Deployment Flowcharting

Style and structure of the course

Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical. Our training does not involve sitting around staring at a screen. Instead people get to think about and apply what they are learning to their own real-life scenarios including projects and meetings. There is ample opportunity to pick the brains of the people running the course. A ratio of two UIC Consultants to a maximum of 12 participants ensures that everyone gets a chance to contribute to discussion and ask questions. Participants receive our comprehensive manual, The Complete Guide to Improvement. This contains easy to follow, step-by-step guidelines including everything covered on the course and a lot more. Additional resources and support materials are available via our website.

Times

In Brisbane, we start at 09.00 and finish at 16.30 each day. In Melbourne, we start at 09.30 and finish at 17.00 each day.

Venue - Brisbane courses

Christie Spaces, 320 Adelaide Street in the CBD - an easy 10 minute stroll from Central station.

Venue - Melbourne courses

Christie Spaces, 454 Collins Street, Melbourne, VIC 3000 - a CBD location that's easy to get to by train or tram.

The cost

$1850-00 + GST For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - $1400-00 + GST. To be considered for this discount , all you need to do is tick the box on the booking form.

Special 30th Anniversary offer for people wanting a refresher

Re-attending Universal Improvement Skills is an ideal way to sharpen up on what you have learned. Not only will you be reminded of what you already know, but people tell us they pick up new things they missed the first time around. To mark the UIC's 30th Anniversary in 2022, we introduced a 50% discount (i.e. $925 +GST) and have decided to once again extend this offer through to the end of 2025. We'll also fix you up with an update to your manual. To receive this rate, put 30A in the 'other instructions' box on the booking form.

What previous participants have said
•	"The techniques I learned on this course I use every single working day - it was excellent value for money."
•	"Great course because it is based on practical exercises which are easier to remember than loads of theory. Well backed up by the manual."
•	"I have tried the techniques in team meetings and the team nearly fell off their chairs!"
•	"I found it useful to be with people from other organisations who were able to offer a different perspective on common problems."
•	"What can I say - it changed my life."